Review policy

• Rate businesses you've hired or contacted yourself.
• Owners, employees, relatives and competitors may not rate a business.
• No payment, discount or gift may be offered for a review, positive or negative.
• Businesses that ask customers for reviews must ask every customer, not only happy ones.
• We never edit a reviewer's words and never remove a review for being negative.
• We remove reviews that are fake or paid, written with a conflict of interest, or that contain threats, hate speech or private information. Every removal is logged with a reason.
• Our system automatically holds suspicious ratings, like bursts from brand-new accounts or ratings from an email address at the business's own website, until a person reviews them.
• Businesses can reply publicly to reviews.

See something that breaks these rules? Use the Report button on the review.